Customer Service Officer


Posted at: 13 Nov 2020
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Position: Customer Service
Category: Full-Time | Part-Time
Location: 38th Floor (via Sky Lobby), Garden In the Air (GIA) Tower, Sopheak Mongkol Street, Diamond Island, Sangkat Tonle Bassac, Khan Chamkarmorn, Phnom Penh, Cambodia

About Company

Founded in 2016, WEduShare opens the door for Cambodian students to infinitive study abroad opportunities by distributing trusted information, providing useful resources, and connecting local students to numerous academic institutions from across the globe.

Today, WEduShare has become Cambodia’s largest online education platform in Cambodia with the growing community through social media platforms including a Facebook page, Instagram, Telegram, and its official website.

WEduShare with its divisions provides a full package of services to assist students in applying to study abroad and applying for both partially and fully funded scholarships. We are the leader in international student recruitment services. We are an authorized and official education agent of many well-known institutions and universities worldwide. We are dedicated to providing students with high-quality education worldwide.

Duties and Responsibilities

As a Customer Service, you will representatively attract potential customers by answering the services questions, and suggesting information about our services. In addition, you also may:

  • Manage large amounts of incoming calls;
  • Respond promptly to customer inquiries;
  • Identify and assess customer's needs to achieve satisfaction;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • Communicate and coordinate with the internal department;
  • Coordinate with social media engagement;
  • Other tasks assigned by the manager.

Minimum Qualification and Requirement

    1. Experience: No experience is required (experience is preferred).
    2. Education: A current university student or fresh graduate in any field.
    3. Skills/Competencies:
      • Interpersonal skills;
      • Communication skills both verbal and written;
      • Attention to detail and accuracy;
      • Problem-solving;
      • Good in Microsoft Word and Excel.
    4. Personal Qualities:
      • Flexible and good at initiation;
      • Be willing to learn new skills;
      • Good attitude, honest, and high accountability for the tasks.

How to Apply

Interested candidates can submit your CV directly to our Telegram: 089 999 354 or Email: hr@weduabroad.com

Or CLICK HERE to apply application via online form. 

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